Recall of SCARPA Maestrale RS and Maestrale Ski Boots

Scarpa has issued a recall for its ski boots Scarpa Maestrale and Scarpa Maestrale RS. Affected by the recall are ski boots from fall 2017 production season sold in North America. Reason for the recall is that the boot shell can crack under certain conditions, rendering the boot unusable for skiing. According to Scarpa, boots from earlier or later production seasons and boots sold outside North America are not affected.

If you own one of the affected boots, it is recommended to stop using them and returning them to Scarpa for repair. The customer center in North America can be reached via (toll-free) phone at 866-998- 2895 from 8 a.m. to 5 p.m. MST Monday through Friday, or via email at recall@scarpa.com.

In order to identify whether your boot is affected by the Scarpa Maestrale recall, please check below video or continue reading. I case of doubt, please check with Scarpa or with your local distributor.

https://youtu.be/y7fSYHbKHt4

Step 1: Check the model

Do your boots look like the ones in the picture below? If yes, read on

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  Maestrale – 12047/501.1

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  Maestrale RS – 12046/501.1

Step 2a: You still have the box

If you have the original box the boots came in, check the box label to see if it says “172” as illustrated in the picture below (Figure 1). If your box has “172” where shown in the red circle, it is affected by this recall. If it says “182”, it is NOT affected by this recall. If you do not have the original box, OR your box has a different type of label, please proceed to identification method 2b.

Figure 1: 172 = Fall 2017 Production = RECALL

Step 2b: Your box is long gone

Remove your liners from the shell.

Look inside the shell, on the inside of the boot, in the area shown here (Figure 2) below the size indication in Maestrale RS and on the opposite side of the size indication in Maestrale. If there is a series of “dots” molded in this area (Figure 3 & 4), then that indicates Fall 2018 production and your boots are NOT affected by the recall. (Please note that this could be one or more “dots”). If your boots have NO “dots” molded in this area (Figure 5 & 6), then they are part of the Fall 2017 production batch and ARE subject to this recall.

Look inside the shell where the red arrow is pointing for "dots" molded in to the shell:

Figure 2: Look inside the shell where the red arrow is pointing for "dots" molded in to the shell.

Example with dots = OK (Fall 2018 Production) & NOT subject to recall:

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  Figure 3

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  Figure 4

Example of NO dots = RECALL (Fall 2017 Production) & Subject to recall:

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  Figure 5

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  Figure 6

Original source:
https://www.scarpa.com/product-recall